FAQ's

What is Elefante Spanish Lessons?

ESL is a online language school that adapts to all your personal needs. Lessons are taught via Skype.

How do I start taking lessons?

If you want to start studying with ESL, you have to fill this contact form up, or write a mail to This email address is being protected from spambots. You need JavaScript enabled to view it., telling us what service are you interested in. You can do our Level Test so you can know more about what course you should start with (but it is not mandatory). When we know your needs and schedule, we will send you an email, so you can contact your teacher and get a free trial lesson. When you want to follow up, you just have to complete the payment for your course, and start learning Spanish with us.

What language will be used for communication?

Administrative info will be sent at least in English and Spanish. If you need so, you can ask for special translations in French. You can use these three languages with us. During the lessons, the teachers, who are all native, will use Spanish, therefore your listening comprehension will improve quickly .

What is the Trial Lesson?

Before paying for a course, you can have a Trial Lesson with your assigned teacher. This lessons will last 15-20 mins. The advantages for this are:
You will know your teacher, and find out if Elefante’s method fits your learning practice.
The teacher will know you and learn about your level and needs.
Remember there is no commitment in this lesson.

Can I choose my teacher?

You cannot. We will select the teacher that best fit your needs and schedule. All the teachers are equally educated for the best learning experience in the Internet.

Is the use of a webcam mandatory?

It is not. It is very important for us that you feel comfortable, and although we recommend its use, you can choose not to use it if you want to.

How long are the lessons?

Regular lessons last for 45 mins, but you have a set of times to choose.

How many lessons a week do you recommend?

It is your call. It depends heavily on what is your goal: it is not the same preparing a test coming in two weeks, that polishing your long-time learned Spanish skills. We will tell you what is our opinion in the matter when we know you.

How do I pay for the lessons?

You can do it through PayPal, or bank transfer, as you wish. Don’t forget that the payment will have to be done before the lesson you want to receive, or before the first one in a longer course.

Can I cancel or move a lesson?

You can, you just have to remember that in order to get a full refund, the lesson would have to be cancelled at least 24 hours in advance. If you cancel the lesson in 24-12 hours in advance, you will be charged 50%. With less than 12 hours notice, the lesson will be fully charged.If you want to move a lesson, you will have to let the teacher know at least with 24 hours notice in advance.

Can the teacher cancel a lesson?

The teacher will attend all her lessons on time. If the teacher would not be able to attend the lesson, it won’t be charged in any case and you will have the chance to choose a new time for it.

What if I am late?

The teacher will wait max 15 mins to you. If you are not online in this time, the lesson will be seen as given, and therefore charged.

What if there are technical problems during the lesson?

No problem. We can have the lesson in a different time.

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Susan
Ha sido un placer mejorar mi conversación en español con ELEFANTE. Muchas gracias! Ahora voy a México preparada para todo
Saturday, 31 October 2015

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